The key to SME customer loyalty is predictable, secure and transparent money movement

For SMEs and mid-market businesses, real-time visibility of funds has become essential when managing international supplier payments.

In fact, approximately 9 out of 10 payment decision-makers say it is important today*. But as providers increasingly meet these baseline expectations, simply offering speed and visibility is no longer enough to stand out from competition.

The next opportunity is control.

When asked what drives positive perceptions of their international payment providers, 47% of respondents point to real-time fund tracking and notifications, while another 47% point to payment scheduling. And among less-satisfied businesses, gaps in real-time tracking and notifications are the most acute pain point.*

For financial institutions serving SMEs around the world, this means the competitive opportunity is evolving. It’s no longer just about how quickly money moves, but also how confidently customers can control, manage and plan around it.

And there’s no single feature that will deliver the next leap forward. The research points towards an integrated approach to liquidity management, bringing together tracking, scheduling, reconciliation and planning to give businesses greater control across the payment lifecycle.

Explore the latest research and discover how Mastercard Move can help financial institutions deliver the control and certainty businesses increasingly demand from international payments.