Healthcare is being reshaped in 2025: Patients expect retail-grade, personalised experiences while costs and staffing pressures intensify.

This paper spotlights AI assistants, omnichannel engagement, cloud/EHR modernisation and remote care that can speed access, cut admin and improve outcomes across the Middle East; Australia and New Zealand; Germany, Austria and Switzerland; and the US.

• Real-world results including faster response, productivity gains and higher satisfaction
• Clear recommendations on interoperability, automation and multilingual service design
• A pragmatic route to resilient, patient-centred operations amid uncertainty