Agentforce delivers autonomous digital labour, improving customer satisfaction and boosting employee efficiency across your digital channels. Now, imagine bringing that same intelligence and rich engagement to your phone channels.

Join us for this deep-dive webinar on Agentforce Voice that allows you to effortlessly create rich, engaging customer experiences on voice, natively integrated with Salesforce.

In this webinar, Agentforce Voice experts will take you under the hood to understand the technology, explore use cases, and show you how to leverage it for your business.

You will gain actionable insights on:

• Demystifying Agentforce Voice’s Core Technology: Understand the underlying AI mechanisms that enable Agentforce’s autonomous capabilities in a voice context, including language, tone and personality customisations, how it processes information, understands intent, develops complex plans, and executes actions across your customer calls.
• Seamless Salesforce Integration: See a live demonstration of how Agentforce Voice natively integrates with Agentforce Service and Salesforce Voice, allowing you to unify customer data and create a cohesive experience across all contact center channels. By integrating seamlessly with existing telephony systems and Salesforce tools, Agentforce Voice ensures real-time transcription, context sharing, and escalation capabilities, allowing human agents to take over complex cases with full customer interaction history.
• Practical Development Best Practices: Learn strategies and techniques for developing, customising, and deploying rich voice experiences with Agentforce Voice to suit specific business needs and use cases.

Walk away with the knowledge to build and deploy intelligent, autonomous voice experiences that solve your business problems and elevate your customer engagement.