Building customer stickiness with a better money-movement customer experience

The key to SME customer loyalty is predictable, secure, and transparent money movement.

In a market where 9 out of 10 SME customers said they would consider changing payment providers, building trust and therefore loyalty is paramount to success.* When a single missed payment can lead to your replacement, the stakes are high.

SME customers want experiences that remove ambiguity. They want the certainty of knowing where their payment is, when it will be delivered, and that it’s secure along the way.

When surveyed, SME decision-makers around the world told us the most critical customer experience factors are transparency at 45%, payment accuracy at 42%, and security/fraud prevention at 41%.*

First impressions count. Providing a payment experience that is clear, fast, reliable, and provides security that feels credible helps to increase customer confidence and control. It is key to your SME customers sticking around and is precisely what Mastercard Move can do for you.

Download the Mastercard Move white paper and discover for yourself how we can help you build trust and loyalty with your SME customers.

*Building customer stickiness with a better money-movement customer experience | Mastercard, October 2026

8085-EN/US-Building customer stickiness with a better money-movement customer experience

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