Business leaders have trust issues with AI agents, and for good reason. Most models are too unpredictable for high-stakes business tasks — skipping steps, ignoring rules, and hallucinating facts. The numbers back this up: Gartner predicts 40% of agentic AI projects will be cancelled by 2027, with reliability cited as the top barrier.

LLMs alone aren’t reliable engines for agents. Even with detailed prompts, they produce unpredictable results in complex workflows — a challenge Salesforce observed firsthand during early Agentforce deployments. This guide walks you through how to solve it.