IDC MarketScape: Conversational AI Platforms for Front-Office Use Cases

Salesforce is a Leader in this IDC MarketScape report. We believe a key factor of this recognition was Agentforce’s native connection of AI to CRM and Slack. Also noted:

200+ pre-built industry actions
Forward-deployed engineer assistance
Pro-, low-, and no-code capabilities

8006-EN-IDC MarketScape: Conversational AI Platforms for Front-Office Use Cases

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