SIXTH EDITION State of Service

In Salesforce’s sixth State of Service report, 5,500+ professionals reveal how leading teams are using technology to meet rising customer expectations.

Key takeaways:

63% of agents say it’s harder to meet service demands than it was a year ago
High performers embrace automation, AI, and proactive support
The role of the contact centre is evolving into a strategic growth driver

Explore the full report to see what’s shaping the future of customer service.

7072-SIXTH EDITION State of Service

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